Privacy Policy

Last updated:

SLOWWLIFE PRIVATE LIMITED ("Company", "we", "our", or "us") operates the Astroglobal mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Astroglobal, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us and information automatically generated through your use of the App.

1.1 Personal Information

We may collect the following personal information:

• First name and last name
• Phone number
• Email address
• Profile picture
• Address (for delivery of astrology-related products)
• Date of birth
• City (entered manually by user)
• Gender

1.2 User Content

Images uploaded by users (for profile or other app features)

1.3 Authentication Information

• Phone number for OTP-based login
• Google account details for social login

1.4 Payment Information

Payments made within the App are processed securely by Razorpay.
We do not store or process your debit card, credit card, or banking information. All payment details are handled directly by the payment gateway.

2. Information We Do Not Collect

• We do not collect GPS-based precise location data. However, users may voluntarily provide their city name for astrology profile purposes.
• Cookies or browser-based tracking
• Advertising identifiers

3. How We Use Your Information

We use the collected information to:

• Create and manage user accounts
• Authenticate users and provide secure login
• Deliver astrology services and related content
• Process orders and deliver astrology-related products
• Send OTPs, transaction confirmations, and service-related notifications
• Send push notifications related to app activity
• Improve app performance and user experience
• Ensure security, prevent fraud, and comply with legal obligations

4. Communications

We may communicate with you via:

• SMS (OTP, order updates)
• Email (receipts, important service information)
• Push notifications

We do not send promotional or marketing messages without user consent.

5. Third-Party Services

We use trusted third-party services to operate and improve our App:

• Firebase – authentication, notifications, app performance (Android only)
• AWS (Amazon Web Services) – backend infrastructure and storage
• Razorpay – payment processing
• Amazon SES – transactional emails
• Amazon SNS / SMS services – OTPs and alerts
• AI processing providers – Used to generate astrology insights based on user inputs such as name, date of birth, and chat messages. Data shared is limited to what is necessary for service functionality.

These service providers are contractually obligated to protect your data and use it only for providing services to us.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

Your information may be shared only:

• With service providers strictly for app functionality
• When required by law or legal process
• To protect the rights, safety, or property of users or the Company

7. Data Retention

We retain personal data only for as long as:

• Your account remains active, or
• Required to fulfill the purposes outlined in this policy, or
• Required by applicable laws

Once data is no longer needed, it is securely deleted or anonymized.

8. User Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Withdraw consent where applicable

To exercise these rights, contact us at support@astroglobal.com .

9. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration.

However, no digital system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Astroglobal is not intended for children under the age of 13.

We do not knowingly collect personal data from children. If such data is discovered, it will be deleted immediately.

11. International Users

Currently, Astroglobal primarily serves users in India.

As we expand globally, your data may be processed in countries other than your own, subject to applicable data protection laws.

12. Compliance With Laws

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
• GDPR (European Union)
• CCPA (California, USA)
• Google Play Developer Policy
• Apple App Store Review Guidelines

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be reflected with an updated "Last updated" date. Continued use of the App after changes constitutes acceptance.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:

SLOWWLIFE PRIVATE LIMITED
📧 support@astroglobal.com
🌐 https://astroglobal.com/